FAQs

 


 

//Getting Started

 

How do I get started with Azura?

Under “PHOTOGRAPHERS”, select “Register”, fill out the registration form and we’ll work on approving you as a client.  You will then receive an email confirmation confirming your registration. Our approval process usually takes less than 24 hours. Once approved, simply login. We only work with professional photographers and do not sell directly to the consumers. This ensures you are offering your clients a unique product that is only available through a professional photographer.

 

Where do I find your pricing, order forms and templates?

Once you are granted access to our website, you can click on the “Download” tab, there you will find all the information you need; such as order forms, pricing and templates.

 

Do you offer discounts on sample albums?

Yes, absolutely! We offer a 40% sample discount on all albums with the exception of the Havana Books and Calendar Styles Books. Just note AZSAMP40  on your order. Also, all samples are marked “SAMPLE ALBUM” on the back cover.  Sample discounts are not meant for resale to clients and are subject to change without any notice.

 

Do you charge for swatches?

Yes, we do charge for swatches. The cost for a set of swatches is $65.00 plus shipping.

 


 

//Order Process

 

How do I place an order?

If you have not yet create an account, please follow “How do I get started with Azura”  If you already have an account, login and download the appropriate order form, fill it out with your order details, save it in the same folder as your images.

 

How do I upload my files?

Under “PHOTOGRAPHERS”, select “FTP LOGIN” and login our FTP server, once you are login…simple follow the directions on how to upload your files using our web uploader. You can also use any third party FTP client software to upload your files to our server. Using 3rd party software, you will need to have the host address (files.azuraalbums.com) user name and password. We will assign the user name and password to you during your registration process.

 

Need help with your first order?

If you have any questions or simply want to make sure you are doing everything correctly with your initial order, please feel free to contact us at 770.662.3935 or simple email us during our regular business hours. We would be more than happy to walk you through your first order.

 

How do I pay for my order?

Due to the custom nature of our products, payment is due at the time your order is processed. Your credit card will be billed before any order is sent to production. Azura accepts all major credit cards: Visa, MasterCard, American Express and Discover.

 


 

 

//Products

 

Do you offer a rush option?

Sure do. Paying an additional fee to rush the album will have it out the door within 5-7 business days. The rush fee 50% of the order value.

 

What is your current turnaround time?

On average, our products will ship out within 2-3 weeks provided that all files are received correctly at the time order is placed and all necessary information (details) about your order are complete.

 

Where are the albums made?

Our albums are made right here in the USA, ATLANTA, GA, something that we take great pride in and something that should matter to your business as well.

 

Why is there variation in the leathers?

As you know, leather is a natural material and comes from a cow. They can run into fences while out grazing, this can cause scarring on their body which can appear in the finish leather. We do our best to work around scarring issues, however some scarring can still show through on hand finished leathers.

 

How are your albums packaged?

Our albums are packaged with extreme care to ensure no damage occurs during the shipping process. The albums are boxed in a custom black box and ready to be placed in your clients hands once they arrive.

 

 Do you guarantee your products?

Of course! These books are handmade and we stand 100% behind the materials and workmanship. It’s our intention to have every album deliver to you perfectly and last a lifetime. Should an issue arise in the workmanship of an album, please contact us and we will do everything we can to correct the issues as quickly as possible.  Please note that this does not apply to damages caused by normal wear or accidental damage. For this type of damage, you will need to make a repair request. Repairs are subject to repair/replacement fees. Please contact us for an evaluation prior to shipping your album back to us.

 

Do you offer custom studio die?

Yes! We do offer custom studio die, simply convert your logo to black and white, size it to the exact size you would like it to be at 300 DPI and upload it via our FTP web uploader. The price for a custom studio die start at $45.00 up to 2 inches. 

 


 

 

//Returns, Repairs & Replacements

 

What’s your return policy?

There are NO RETURNS allowed. Our products are made-to-order and once your order has entered production, there is no way for us to cancel or refund your money. Finish albums cannot be accepted for return or exchange.

 

My client damaged their album. Can they get it fix?

In most cases we can handle these situations on a case by case basis. Before shipping the album back, we ask that you send us a few photos in order to evaluate the type of damage, what parts will need to be fixed and or replaced. Once we have determined what needs to be done, we will provide you with a quote for the repair and or replacement charge. Please contact us at customercare@azuraalbums.com to arrange an evaluation.

 

Where do I send my album for repair?

Ship to:

          Azura Albums, LLC

          Attn.: Repair Department

          3502 Diversified Drive

Loganville, GA 3005

Tel. 770.662.3935

 

 


 

 

//Shipping

 

What is your shipping cost?

Shipping is based on weight, final destination and the method you choose for shipping.

 

Do you include invoice with your shipments?

No! We do not include any invoices in our domestic shipments as many of our clients ask for their albums to be drop-shipped directly to their clients. However, if your client is overseas it is required that we include a commercial invoice with the packing slip on the outside of the box.

 

Do you drop ship?

Yes! We can drop ship to any address you provide and we encourage our clients to drop ship directly to their client. This can certainly save you time and money. Please note that we require a valid email address for your client, this way they too can get an email notification when the order is ship.

 

 


 

 

//Technical

 

How do I Design my spreads?

They are many resources available to the creative professionals such as Adobe Photoshop, InDesign, Fundy Album builder, Smart Albums, Album DS and Lumapix. Both Fundy Album Builder and Smart Albums have our albums sizes loaded in their software for easy designing. 

 

What kind of paper do you print on?

We only use Fuji Professional Super Type PD – a true pro quality paper with vivid color reproduction, deeper reds, clearer yellows, more natural skin tones, lifelike texture and sharpness, brilliant whites, clear and detailed highlights. Your prints will stay beautiful over time.

 

What are your file specs?

All file MUST be sRGB format with at least 300 DPI in a .jpg format. All image files need to be color corrected and ready for printing. You should also follow a standard sequence numbering of your layout to avoid any confusion (i.e. BGCover, BG01, BG02, BG03 etc.). For more details click here

 

Do you color correct?

No! We do not color correct your files. All files uploaded are printed “AS-IS” so please be sure to calibrate your monitors (this should be done a  monthly basis and we recommend using a stationary monitor/desktop to do your editing)  correctly or work with one of our design partners. We strongly suggest that you download our printer profile and do a soft proof on your monitor. We would be more than happy to provide you with a few test prints, simply upload a few 8x10 images.

 

What is your safety margin?

Please allow a safety margin of 3/8 of an inch around the outside edge.

 

What is your trim size?

We try to trim as little as possible. On an average, the maximum we ever trim off is 1/8 of an inch.